CV
📌 Summary
ICT Specialist with over 3 years of experience in operational support and advanced troubleshooting in industrial environments (oil & gas) and freelance projects. Specialized in resolving complex OS issues (Windows 10/11), managing users and access policies in Active Directory, hardware/peripheral support, and LAN/WAN network troubleshooting. Focused on optimizing support processes and increasing service stability.
🎓 Education
- B.Sc. in Computer Engineering
- University of Isfahan
- September 2019 – July 2023
- Key courses: Computer Networks, Operating Systems, Data Structures & Algorithms, Artificial Intelligence, Database
💼 Work Experience
- ICT Specialist
- South Zagros Oil & Gas Production Co. — Varavi Gas Compressor Station
- Since March 2025
- Duties:
- First-level technical support (on-site and remote) for 100+ enterprise users
- Diagnosing and resolving OS (Windows 10/11), software, hardware, and peripheral issues (printer, scanner, VoIP)
- Daily management of user requests with priority-based triage; documenting issues and solutions to reduce recurring tickets
- Managing and configuring Active Directory (users, groups, GPO), DNS, and DHCP on Windows Server
- Troubleshooting and supporting LAN networks (fiber and radio links, Cisco & MikroTik); direct collaboration with the network team for escalations
- Configuring and maintaining VoIP and PABX systems
- Managing virtual servers (VMware, Hyper-V) including backup and file servers
- Supporting network-based CCTV systems (NVR) and collaborating with operations teams during emergencies
- Applying basic organizational security principles and preparing network topology maps for knowledge transfer
- Backend Developer & Technical Specialist (Freelance)
Remote April 2020 – Present (6+ years) - Duties:
- Providing technical and project-based support in computer systems, networking, and IT infrastructure
- Troubleshooting hardware, software, and network communication issues for clients
- Setting up, configuring, and troubleshooting LAN networks and related equipment
- Developing web applications with Python and Django; working with PostgreSQL and Docker
🛠️ Technical Skills
- Support & Troubleshooting
- Systematic troubleshooting of Windows 10/11
- Hardware (laptop/desktop) and peripherals (printer, scanner, VoIP)
- Remote support tools
- Enterprise Systems Administration
- Active Directory (users, groups, GPO)
- Windows Server, DNS, DHCP
- Networking
- TCP/IP, LAN/WAN, VLAN
- Connection troubleshooting
- Cisco & MikroTik equipment
- Hotspot & VPN tunneling
- Virtualization & Infrastructure
- VMware ESXi, Hyper-V
- Virtual machine management
- VoIP & PABX
- Support and troubleshooting of VoIP and PABX systems
- Development & Automation
- Python (scripting and support automation)
- Django, PostgreSQL
- Docker
- Git, GitHub, GitLab
- Security & CCTV
- Network-based cameras, NVR, related equipment
- Documentation & Tools
- Network topology mapping
- Process documentation
- Microsoft Word, Excel, Access
📜 Certifications
- CompTIA Network+ — Online
- MikroTik Configuration & Management — Online
- Cisco Essentials — Online
- Windows 10/11 Support & Troubleshooting — Online
🌐 Languages
- Persian — Native
- English — Professional working proficiency
📫 Contact
- 📧 Email: abbasalirezaei.79@gmail.com
- 💼 LinkedIn: linkedin.com/in/abbasalirezaei79
- 🐙 GitHub: github.com/abbasalirezaei
- 📞 Phone: 09920010321